White Screen or Access Denied Work-arounds on data.census.gov

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Posted on behalf of Census Bureau/ CLMSO and Census Bureau/ CEDSCI. This post discusses the website status as of March 17, 2020. More information will be coming.

We are so sorry you are having issues. In the majority of cases, the white screen or error message is an issue with the ASM security policy from the Census Bureau. We are working with TCO on this issue, but they are severely understaffed and we need their guidance to figure out next steps on how to implement changes in our code. We are working on getting this fixed, but we do not have a timetable other than it is an URGENT defect.

There are a few things people can do:
1. Use Chrome
2. Clear your cache
3. Enter the site through Advanced Search at data.census.gov/cedsci/advanced
4. Still not working or getting Error messages, send to cedsci.feedback@census.gov

White Screen WorkArounds: Slides are attached.

If anyone has questions, issues or problems with data.census.gov, they are encouraged to contact us at cedsci.feedback@census.gov

Please pass this email on to your Stakeholder and Partners.

Thank you,
The CEDSCI and DUB Staff

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